Independent evaluation, backed by a certified operation.
Most providers in this space are small teams or software platforms. We are neither an automated simulation tool nor a data-labeling shop — we measure how a production system holds up with real customers and map where it breaks. The work is delivered by trained human evaluators inside an established, ISO-certified operation with years of experience supporting U.S. clients.
External evaluators find what internal testing misses.
Your engineering team knows how the system is supposed to work, so they test the paths it was built for. Our evaluators arrive from outside it — with the wrong assumptions, the impatience of a real customer, and no stake in the implementation. That distance is the point.
- Evaluators external to your team and its assumptions
- Experienced supporting U.S. clients across voice-first interactions
- Supervision and review layers built into every engagement
- Operational capacity to scale an evaluation program when it matters
ISO 27001 — Information Security
Documented security controls, structured data-handling procedures and access management. Your test data is treated as confidential by design.
ISO 9001 — Quality Management
Documented, auditable quality processes and continuous improvement — the same discipline applied to AI evaluation work.
Three layers stand between a conversation and your report.
No score reaches you on one evaluator's say-so. Every evaluation passes through three independent layers, so what you receive is consistent, auditable and reproducible — structured failure intelligence, not opinion.
Execution
Trained evaluators run the conversations, label every output, tag failure types and attach a confidence score.
Validation
A separate QA layer reviews the work — a sampled pass on established evaluators, full review for new ones — correcting labeling errors and checking agreement across evaluators.
Authority
A final evaluation authority resolves disputes, locks the scoring rules and signs off the dataset before it is delivered to you.
Built on infrastructure you don't have to build yourself.
Evaluation is delivered by KNK Global — an established, ISO 27001 / 9001-certified, Pakistan-based operation that has supported U.S. clients for years. It brings the management layers, workforce systems and QA discipline a brand-new startup simply doesn't have.
Independent perspective
Evaluators sit outside your team, so findings reflect how real customers behave — not how the system was meant to work.
Operational maturity
An established delivery organization with supervision layers and workforce systems, not a handful of contractors.
Certified processes
ISO 27001 and ISO 9001 mean security and quality are documented and auditable, not promised.