Services
Voice Agent TestingAI Sales / SDR TestingCustomer Support AI EvaluationContact Center AI QA ProgramEnterprise AI Performance AssessmentAll services
How we work
How It WorksMethodologyReportsCase studies
Company
Why UsEngagement Models
Book a Pilot
AI Sales / SDR Testing

Find where your AI loses qualified conversations.

An AI SDR that demos well still leaks pipeline when a real buyer pushes back on price, asks how you compare, or stacks two requests in one breath. We put trained human buyers on the line to find exactly where the conversation breaks — and what it costs you.

What we test

The moments that decide the deal.

Qualification accuracy

Whether the agent correctly reads fit and intent before investing in the conversation.

Discovery depth

Whether it asks the questions that surface real need — or rushes to pitch.

Objection handling

What happens under pricing pressure, comparisons, and direct pushback.

Competitive positioning

Whether it can say why you win, specifically, instead of listing features.

Multi-intent handling

Whether it catches a second request stacked into a single turn.

Meeting booking

Whether a qualified conversation actually converts to a booked meeting.

Scoring rubric

Scored on the Sales rubric.

Five weighted dimensions, scored 1.0 to 5.0. This is the rubric for sales and SDR agents — labeled to this service, not a universal scorecard.

DimensionWeight
Lead Qualification 20%
Discovery Questions 20%
Product Positioning 20%
Objection Handling 20%
Meeting Booking 20%
A scored example

What a result looks like.

Scorecard and findings from a single engagement, scored on the Sales rubric. Illustrative — not a client result.

Scorecard · Sales agentILLUSTRATIVE
Lead Qualification4.2 / 5
Discovery Questions3.1 / 5
Product Positioning4.0 / 5
Objection Handling2.9 / 5
Meeting Booking3.8 / 5
Target 4.0Bar = measured score

Weighted overall: 3.6 / 5 — Acceptable, and improving.

Findings · Sales agentILLUSTRATIVE
CRITICAL
Deflects on pricing pushback
Defended price without reframing value on 31% of objections
MAJOR
Generic competitive answer
No specific differentiation when compared to a named rival
MINOR
Shallow discovery
Moved to pitch before confirming need on several calls
OBSERVATIONS
Strong qualification
Read fit and intent reliably — the highest-scoring dimension

See where your SDR leaks pipeline.

A pilot returns a scored failure map of your sales agent under real buyer pressure.