One evaluation operation. Five ways in.
Voice is where most teams start — it exposes the failures nothing else can. But the operation runs deeper than one service. Each line is scored on its own rubric, validated through the same three-layer QA system, and delivered as a report your engineers can act on.
Start with voice.
Voice Agent Testing
Real humans on live calls, finding what only surfaces under interruption, latency, accents, and topic shifts — the failures a text transcript never shows. The fastest, sharpest read on whether your agent holds up with a real caller on the line.
Explore voice testingScored on the Voice rubric: intent recognition, accent handling, response accuracy, context retention, conversation quality.
Depth beyond the wedge.
The same method, the same QA system, applied across the conversational AI your business runs on. Each service uses the rubric built for that interaction type — there is no universal scorecard.
AI Sales / SDR Testing
Where qualified conversations leak — objection handling, discovery, positioning, and the booked meeting.
Scored on the Sales rubric: qualification, discovery, positioning, objections, booking.
View serviceCustomer Support AI Evaluation
Whether the agent actually resolves — accuracy, resolution, and the handoff when it cannot.
Scored on the Support rubric: accuracy, resolution, escalation, experience, consistency.
View serviceContact Center AI QA Program
Ongoing QA across high volume — accuracy, adherence to your own scripts, and resolution at scale.
Scored on the Contact Center rubric: accuracy, experience, policy & script adherence, resolution, escalation.
View serviceEnterprise AI Performance Assessment
A broad, cross-functional read on a production system — reliability, accuracy, and operational risk.
Scored on the Enterprise rubric: accuracy, experience, reliability, escalation, adherence, effectiveness.
View serviceThe method is the product.
Every service draws on the same backbone — per-service scoring, a three-layer review system, a 4-band severity model, and a structured report. The differentiator is not the service you pick; it is that real human evaluators, independent of your team, map where the system breaks.
Not sure which fits?
Tell us what your AI handles and we will point you at the right evaluation — usually a voice pilot first.