Find the failures your voice agent only reveals on a live call.
Voice exposes failures that never surface in chat — interruptions, latency, accents, topic shifts, and ignored escalation requests. We put real humans on the line to find them under the conditions your agent will actually face.
Where voice agents quietly fall apart.
Barge-in breakage
The caller interrupts and the agent talks over them, loses the turn, or restarts its script.
Accent & speech gaps
Mishears non-standard accents, fast speech, or words that trail off mid-sentence.
Context collapse
Forgets what was said two turns ago when the caller jumps between topics.
Dead-air & latency
Long pauses that make callers repeat themselves or hang up.
Escalation failure
Won't hand off to a human even when explicitly and repeatedly asked.
Objection fumbles
Falls back to a generic script the moment a caller pushes back.
Text testing cannot find what breaks on a call.
On voice, the failures live in timing, audio, and turn-taking — not just wording. They never appear in a chat transcript, and they are exactly what a real caller triggers without trying.
- Turn-taking and barge-in: who speaks when, and what happens when both do
- Latency and dead air under real network conditions
- Speech recognition across accents, pace, and background noise
- Memory across a long spoken call with no transcript on screen
- Escalation the moment a caller demands a human
Designed pressure, not random calls.
| Scenario | What it tests |
|---|---|
| The impatient buyer | Pricing pressure and conversion under a caller in a hurry |
| The confused first-timer | Clarity and guidance when the caller is unsure what to ask |
| The skeptic | Objection handling and credibility under direct challenge |
| The topic-hopper | Context retention across abrupt subject changes |
| The heavy-accent caller | Speech recognition across non-standard accents and speech |
| The bad-connection caller | Recovery from dropped words, noise, and dead air |
| The angry escalation | Handoff logic when a caller demands a human |
| The conflicting-info caller | Memory and consistency when given contradictory details |
Actionable findings, not call recordings.
- Barge-in and turn-taking failure analysis
- Escalation-path review across live calls
- Latency and dead-air observations from the recording
- Accent and speech-recognition findings
- Conversion-leakage analysis
Hear where your voice agent breaks.
A days-long pilot, real callers, and a failure map you can ship against.