A full read on a production AI system.
For an AI system already live across functions, the question is no longer whether it works in a demo — it is how reliably it holds up under real load, edge cases, and the full range of customers it serves. We deliver a broad, cross-functional assessment of where the system performs and where it carries risk.
Performance and risk, end to end.
Accuracy
Whether outputs stay correct across the full range of real requests, not a narrow happy path.
Operational reliability
Whether the system holds up under load, edge cases, and sustained use.
Customer experience
Whether the experience is consistent and acceptable across customer types.
Escalation handling
Whether the system routes to humans appropriately across every function it touches.
Script adherence
Whether it follows your own internal rules, scripts, and disclosures.
Conversation effectiveness
Whether interactions actually achieve their intended outcome.
Scored on the Enterprise rubric.
Six weighted dimensions, scored 1.0 to 5.0. This is the rubric for enterprise assessments — labeled to this service, not a universal scorecard.
| Dimension | Weight |
|---|---|
| Accuracy | 20% |
| Customer Experience | 20% |
| Operational Reliability | 20% |
| Escalation Handling | 15% |
| Policy & Script Adherence | 15% |
| Conversation Effectiveness | 10% |
Policy & Script Adherence covers your own rules, scripts, and disclosures — not regulatory compliance.
How the overall score is built.
Each weighted dimension adds to the composite — so a strong overall can still hide a weak, high-risk contributor. Scored on the Enterprise rubric. Illustrative — not a client result.
Bar height is each dimension's weighted contribution to the total; the number and color show its raw score. Operational Reliability scores lowest (2.7, in red) yet sits mid-stack — the weak point a single overall score can hide.
Weighted overall: 3.4 / 5 — Acceptable.
Get the full picture before you scale.
A pilot returns a cross-functional performance and risk assessment of your production AI system.